Who do I pass comments and complaints on Audio Description to?

If you have a comment or complaint about the audio description through your TV please contact the broadcaster direct:

BBC

ITV 

Channel 4

Five 

Sky channels 

BT TV 

Plusnet TV 

TalkTalk TV 

TV License - TV Licensing Blind Concession Team

Escalate complaints to Ofcom

You can complain about an audio description service to Ofcom. You must log your complaint with the relevant broadcaster first and only contact Ofcom if you are dissatisfied with their final decision

Please also note that Ofcom can only take action if the broadcaster is in breach of its Code on television access services.

Complaints can be made by contacting their Customer Contact Team

Did this answer your question?

Your feedback will help us to keep improving this website.

Make a donation

Right now we can only reach one in three of the people who need our help most.

Please make a donation and help us support more blind and partially sighted people.

Regular donation Single donation