What is the Next Generation Text service (NGTS)?

The Next Generation Text (NGT) service, previously known as TextDirect and Typetalk, helps people with hearing loss and/or a speech impairment to access the telephone system. A relay assistant acts as an intermediary to convert speech to text and vice versa for the two people in conversation.

The original Text Relay service required the person with hearing loss to have a textphone to access the service. You can continue to use a textphone, however you can now access NGT using a smartphone, tablet, or computer.

Users can link a TextNumber, which looks like a standard phone number, to their home, work or mobile number. When someone dials the TextNumber the call is automatically connected to the NGT service without the need for a caller to dial a special prefix.

People with some hearing can have a voice conversation with the added back-up of text in case they miss something. If someone cannot hear, but can use their voice, they can speak directly to the other person while the app displays the other person’s speech as text, transcribed by the relay assistant.

Calls that are connected to a relay assistant cost 1p a minute in addition to your standard rate.

Where to download the app

The NGT Lite app can be downloaded for free from the following places:

The app is not currently available for Windows smart phones.

More information

Action on Hearing Loss' information line can also provide more information, they can be contacted on:

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