What are travel wallets?

If you live in Wales or Devon (Exeter) you can get an Orange Wallet. 

The wallets are a communication tool, which can be used by people who may sometimes find it difficult to communicate their needs to staff when using public transport. The wallet contains space for the user to insert written and/or visual prompts to show staff.

Staff in public transport services across Wales have been trained to recognise the wallet and will know to be patient and provide appropriate help.

Wales - the wallet will be recognised by staff across all Arriva Train Wales lines and by major local bus services including First Cymru, Stagecoach, Cardiff Bus, Newport Bus and Arriva Bus. Further information, including how to get a wallet can be found on the Transport for Wales webpage:

Devon - the wallet will be recognised by staff across all bus services in Devon and any Great Western Railway train service. Further information, including how to get a wallet can be found on the Travel Devon webpage:

You can also contact our Helpline:

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