How can I reduce my fuel bills?

There are ways you can cut the cost of your fuel bills, conserve energy in your home and keep your home warmer.

Changes can be made to your heating equipment to make it easier to see and use. Specially adapted products are available through RNIB or from fuel suppliers. For more information you can contact our helpline on

Ask your fuel supplier:

  • to put your name on their priority service register
  • to agree to use a password system to identify their employees, if they visit you at home
  • to provide you with bills and information in the format of your choice, for example large print, audio or braille.

Support and grants available

Winter Fuel Payment

  • If you have reached the qualifying age you may get help with keeping warm in winter. This can be between £100 and £300 depending on your situation.

Cold Weather Payments

  • a one-off payments worth £25 for the over 60s and £100 for the over 80s are paid automatically in severe weather conditions. This is when the temperature goes below zero for seven days in a row.

Nest (Wales) 

  • the scheme gives free help and advice about benefits, making sure customers are on the right fuel tariff, managing money, and schemes across Wales that offer home improvements at no cost or low cost to customers.

Warm Home Discount

  • the scheme is aimed towards pensioners and vulnerable customers, and provides an automatic discount off their energy bill.

Contact the Energy Saving Advice Service to find out about support available for improving the energy efficiency of your home, on:

  • 0300 123 1234

Debt Advice

If you are struggling to pay your fuel bills, see the "Debt Advice" page on our website for help finding an expert debt adviser. Fuel arrears are a priority debt and can result in your supply being cut off. It is vital to address this at as early a stage as possible.

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