How can I reduce my fuel bills?

Help with bills

You may qualify for a winter fuel payment, cold weather payment or the warm home scheme, which are all offered by the UK government:

Winter Fuel Payment - If you have reached the qualifying age you may get help with keeping warm in winter. This can be between £100 and £300 depending on your situation.

Cold Weather Payments - one-off payment worth £25 is paid automatically in severe weather conditions. This is when the temperature goes below zero for seven days in a row (between 1 November - 31 March).

Warm Home Discount - the scheme is aimed towards pensioners and vulnerable customers, and provides an automatic discount off their energy bill.

Further information can be found on the Gov.UK winter fuelcold weather and warm home web pages.

Advice and support

Energy Saving Advice - provide information about the support available for improving the energy efficiency of your home:

Nest - If you live in Wales you can contact Nest to get free help and advice about benefits, managing your money and also make sure you are on the right fuel tariff. They also give you information about other schemes across Wales that offer home improvements at no or low cost:

  •  0808 808 2244
  • Nest website
  • Mon - Fri 9am-6pm

You should always make sure you ask your fuel supplier to:

  • put your name on their priority service register
  • agree to use a password system for you to identify their employees, if they visit you at home
  • provide you with bills and information in the format of your choice, for example large print, audio or braille.

You can also contact our Helpline if you require further advice or information:

Debt Advice

If you are struggling to pay your fuel bills, see the Debt Advice page on our website for help finding an expert debt adviser. Fuel arrears are a priority debt and can result in your supply being cut off. It is vital to address this at as early a stage as possible.

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