I have been refused entry somewhere because of my guide dog. What can I do?

The rights of blind and partially sighted people are protected under the Equality Act 2010. This means you cannot be denied a service at a shop, restaurant, bank, or on public transport because of your sight loss, or receive a lesser service than somebody who doesn't have sight loss. This important legislation includes your right to be accompanied by a guide dog or other assistance dog, and service providers have to make "reasonable adjustments" to accommodate guide dog owners. It is therefore against the law to deny you a service because you have your guide dog with you.

For advice on making a complaint to a service provider because of the way you have been treated, call our Helpline on 0303 123 9999  and ask to speak to our Legal Rights Service.

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