I have been refused entry somewhere because of my guide dog. What can I do?

The rights of blind and partially sighted people are protected under the Equality Act 2010.

This means you cannot be denied a service at a shop, restaurant, bank, or on public transport because of your sight loss, or receive a lesser service than somebody who doesn't have sight loss.

This important legislation includes your right to be accompanied by a guide dog or other assistance dog, and service providers have to make "reasonable adjustments" to accommodate guide dog owners. It is therefore against the law to deny you a service because you have your guide dog with you.

For advice on making a complaint to a service provider because of the way you have been treated please contact our Helpline on:

Did this answer your question?

Your feedback will help us to keep improving this website.

Make a donation

Right now we can only reach one in three of the people who need our help most.

Please make a donation and help us support more blind and partially sighted people.

Regular donation Single donation