How can I plan my journey in advance?

Travel operators should be able to give you essential information about bus stop and train station locations, facilities and platform numbers. But there are other ways to plan your journey, depending on the type of transport you are using.

Train journeys

You can organise assistance through the National Rail's Travel Assistance Team who can be contacted on 0800 022 3720. The line is open 9am to 5pm, Monday to Friday.

Journeys in London

Transport for London's website has a journey planner, which has been designed so that people using screen reader software such as JAWS can use it easily. There are also live bus and train departure boards which can be checked on the internet or from your mobile phone.

Bus journeys

Local bus operators are able to give you advice about your journey. You can find out who your local bus operator is from your local council.

Smartphone apps such as UK Bus Checker (paid-for app), Arriva Bus and NextBuses can tell you when the next bus is arriving, show bus stops and routes. 

Other travel support

For travelling by plane please see our What help is there for travelling on planes? entry.

Smartphone apps such as CitymapperTraveline GB and Translink (for journeys in Northern Ireland only) can be a very helpful way to plan your journey.

The Describe Online website provides text guides for National Rail, Transport for London and National Tramways and Metros service stations.

We also have more advice about getting around in our Travel leaflet, part of our Confident Living series:

For more information see: How can I navigate using electronic mobility aids or smartphone apps?

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