How can I plan my journey in advance?

Planning your journey in advance will help to make your journey go smoothly. Travel operators should be able to give you essential information about bus stop and train station locations, facilities and platform numbers. But there are also many other ways to plan your journey, depending on the type of transport you are using.

Train journeys

National Rail enquiries can provide you with information about your train journey over the phone and on the internet. Call 0800 022 3720 or visit the National Rail website.

Bus journeys

Local bus operators are able to give you advice about your journey. You can find out who your local bus operator is from your local council. To find out how to contact your local council, call our Helpline on 0303 123 9999 or email

Other travel support

The Describe Online website provides text guides National Rail, Transport for London and National Tramways and Metros services stations.

Directory enquiry services are able to connect you to local transport operators and BT Directory Enquiry is free if you're registered as blind or partially sighted. You will be given a pin number so that you can call BT Directory Enquiries for free by dialling 195. Call 0800 587 0195 to request an application form. Your form will need to be countersigned by a professional who knows you, for example your doctor.

Further help and advice is available on our Travel help and support web page.

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