What help is there for travelling on trains?
If you're travelling by train you can book assistance for your journey through your train operator. This usually needs to be done 24 hours in advance of your journey. You can organise assistance through the National Rail's Travel Assistance Team who can be contacted on 0800 022 3720. The line is open 9am to 5pm, Monday to Friday. If you haven't been able to book your assistance in advance, you can still ask for assistance at ticket offices or turnstiles. Find out more on our Rail Travel page.