What help is there for travelling on trains?

If you're travelling by train you can book assistance for your journey through your train operator. This usually needs to be done 24 hours in advance of your journey. You can organise assistance through the National Rail's Travel Assistance Team who can be contacted on 0800 022 3720. The line is open 9am to 5pm, Monday to Friday. If you haven't been able to book your assistance in advance, you can still ask for assistance at ticket offices or turnstiles. Find out more on our Rail Travel page.


Did this answer your question?

Your feedback will help us to keep improving this website.

Make a donation

Right now we can only reach one in three of the people who need our help most.

Please make a donation and help us support more blind and partially sighted people.

Regular donation Single donation