What help is there for travelling on trains?

If you're travelling by train you can book assistance for your journey through your train operator(s). This usually needs to be done 24 hours in advance of your journey. You can organise assistance through the National Rail's Travel Assistance Team who can be contacted on 0800 022 3720. The line is open 9am to 5pm, Monday to Friday. You can also use the Sightline Directory, searching for "travel assistance".

If your journey involves changing trains you may have to arrange assistance with more than one operator which can be confusing. It can often be easiest to use one operator to sort out all your assisted rail travel regardless of which operator you are travelling with. They should then update the national assisted travel database with your information.

If you haven't been able to book your assistance in advance, you can still ask for assistance at ticket offices or turnstiles.

We have more advice about getting around safely if you have sight loss in our Travel leaflet, part of our Confident living series:

Find out more on our Rail Travel page.

 For more information and advice on travelling by public transport and other topics please contact our Helpline on:

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