How can I get my local public transport timetables in a format I can read?

Under the Equality Act 2010 service providers have to make reasonable adjustments to make sure everyone can access their services.

This includes providing information in your preferred format, such as braille.

Remember:

  • You should ask your provider to give you the information in a format you can use.
  • You should never be asked to pay extra for the adjustments you require.
  • You should follow the provider's complaints procedure if you are unhappy.
  • If they can't help you, you might be able to make a complaint under the Equality Act 2015.

For more information about the Equality Act or if you need advice about your circumstances see: What is the Equality Act?

For further informationa nd support please contact our Helpline on:

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