How do I get my bills in a format I can read?

Contact the company that sends you the bills and ask them to provide your bills in a format you can read, such as large print, braille or audio. They have a legal obligation under the Equality Act to make a 'reasonable adjustment' like this for you. If they refuse, read our advice on challenging discrimination using the Equality Act.

For further assistance with getting bills and documents in a format that you can read please contact our Helpline on:

If you are having difficulty paying your bills or debt repayments, see the Debt Advice page on the RNIB website.

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