Why did I receive an item that I didn't order?

When we send your products, the package will include a 'dispatch note' with details of the contents.

It is really important to check this against the actual contents of the package and alert us within 7 working days of receiving the order about any discrepancies.

Contact us on 0303 123 9999 or email: helpline.mailbox@rnib.org.uk

Did this answer your question?

Your feedback will help us to keep improving this website.

Make a donation

Right now we can only reach one in three of the people who need our help most.

Please make a donation and help us support more blind and partially sighted people.

Regular donation Single donation