How do I return a faulty item?

Please contact us on 0303 123 9999 or email: helpline@rnib.org.uk to get a returns number (RMA) and a returns address. The way we handle returns depends on whether your item is still under guarantee.

Read more about returning an item.

Did this answer your question?

Your feedback will help us to keep improving this website.

Make a donation

Right now we can only reach one in three of the people who need our help most.

Please make a donation and help us support more blind and partially sighted people.

Regular donation Single donation