What can I do if I think my hospital or doctor has been negligent?

If you feel that your hospital or doctor has been clinically negligent in the diagnosis or treatment of your eye condition then you should get specialist legal advice as soon as possible. This might lead on to you making a formal complaint through the NHS Complaints Procedure or even taking legal action.

Unfortunately RNIB is not able to advise on such matters but, as a first step, you could try contacting the charity Action Against Medical Accidents (AvMA).

AvMA operate a free and confidential Medical Accident Helpline that offers advice, support and they can refer you on to an appropriate solicitor for your case if necessary, contact them Monday to Friday, 10am to 5pm on:

  • 0845 123 2352

The AvMA website also provides a number of useful leaflets that explain more about making a complaint to the NHS or to private healthcare providers, taking legal action and accessing medical records.

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