What help is there for travelling on planes?

If you're travelling by plane, you can book assistance for the airline to 'meet and assist’ you. This assistance can be booked in advance (at least 48 to 72 hours before you travel, depending on the airport) to help you find your way around the airport – from check-in to the departure lounge and onwards to the arrival terminal.

Under European legislation, the airline is responsible when you are on board the aircraft. The airport is responsible for providing special assistance at the airport but this must be booked through your airline.

As a disabled person, you can travel with up to two items of mobility equipment free of charge. They won’t count as part of your baggage allowance. You should tell your airline, travel agent or tour operator as soon as possible if you’re bringing a mobility aid with you.

Guide dogs are allowed to travel in the aircraft cabin with their owner on approved routes and carriers registered to carry guide dogs. You can call Guide Dogs on 0118 983 5555 for more information.

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