What is a "talking ATM"?

Talking cash machines (ATMs) provide a jack for you to plug in a set of headphones so that you can listen to the options displayed on-screen. The machine will give you several choices and ask you to press the appropriate button on the key pad. This means you don't have to memorise sequences of button presses or relying on a member of staff to help you. 

There are around 10,000 talking cash machines in the UK, and the first bank to install talking ATMs in the UK was Barclays. Contact your bank to see if they are using talking cash machines and where the nearest one is to you.

There is also an ATM Locator on the Link website, which is not fully accessible to visually impaired people. LINK have released an accessible app for finding your nearest ATM with audio assistance features, which can be downloaded from the Google Play Store or the Apple App Store,

Where talking ATMs aren't available, all cash machines should offer some form of tactile assistance, including a raised dot on the number 5 to identify the centre of the keypad, a raised circle on the "confirm" button and a raised cross on the "cancel" button.

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