Why haven't I received my order?

We will normally dispatch your order within 2 to 3 working days.

If you haven't received your order in 10 days, please contact us on 0303 123 9999 or email: helpline.mailbox@rnib.org.uk for more information about your order status.

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Right now we can only reach one in three of the people who need our help most.

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